Arroyo opens call center in Makati
MANILA, Philippines — President Gloria Macapagal-Arroyo opened a new business process outsourcing (BPO) center in Makati City on Monday, underscoring the health of the sector amid the global recession.
The facility, owned by Startek Inc., is the listed American firm’s first contact center overseas. Company officials said they chose the Philippines over other BPO hubs such as India because of the “flexible” and “well-educated” English-speaking work force here.
The firm currently employs 400 agents and will employ 200 more by February. It hopes to fill up the entire call center, which has a capacity of 1,125 agents, said Susan Padley, Startek country manager for the Philippines.
“We’re going to fill up fast,” Padley told reporters.
“We have clearly made the right decision,” Larry Jones, Startek president and chief executive officer during the ribbon-cutting ceremony.
Padley said Filipino BPO agents were “great” in customer service. She also noted the country’s infrastructure which suited the needs of BPO firms.
“And, of course, the price is right comparatively. (It is) economically correct to do it here,” Padley said.
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